Saturday 6 June 2009

"I will be lucky" - expectations management in search

Enterprise Search. It's the holy grail for a lot of organisations, and yet very few have realised it. Why is that?

In the last few years, I've worked with a number of companies whose initial vision for their Enterprise Search is "like Google, but for our own organisation's data, including all that we've got on our laptops". Sounds wonderful, and certainly a great place to start as a vision (indeed, there's not really any further you could actually reach) - but when you start to think about some of the realities of achieving it within your company it becomes clear that a more practical initial vision might be needed, unless you are starting your search project by clicking the "I'm feeling lucky" button.